Order Policy

How do you secure my payment information?

We partner with Stripe to ensure payment card information entered on our site is always secure. Any payment card information entered on our site is passed directly to Stripe’s secure servers. If you save your payment information it is also saved with Stripe. We never see your credit card number.

We also offer secure checkout through PayPal. If you elect to use PayPal, you will be forwarded to their website to complete checkout. You payment information is not entered on our website.

Do you charge taxes?

We charge sales tax for orders shipped to California as required by law.

What payment methods do you accept?

We accept most major credit cards, Apple Pay, and PayPal.

How do I place an order?

Navigate to the product you would like to purchase and click the “Add to cart” button. Once you have an item to your cart, you may click the “Cart” button at the top of the website to view/edit your cart and proceed to checkout. If you have any questions about placing your order or viewing a past order, please email us at MrMPX@MrMPXHobbies.com.

Do you offer returns?

Returns only accepted with an RMA contact customer service for help if you need to return an item. You can return any new item in resell-able condition within 30 days of delivery.

Do you offer parts support?

Yes, we do! We currently have parts for all the airplanes we carry. If you need parts you don’t see on the website, feel free to contact us with what you need and we will get back to you with availability and prices.

What's this about a crashed plane discount?

You never have to worry about crashing when you order your Multiplex plane from us or one of our verified dealers. Supply us with your name, email, and a picture of your crash to receive a coupon to use for parts to fix your airplane.

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